Effective Date: Feb. 2026
1. Introduction
Welcome to Innovative CRM (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, software platform, and related services (collectively, the “Services”).
By registering, accessing, or using Innovative CRM, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use our Services. By using Innovative CRM, you represent and warrant that you meet this requirement.
3. Account Registration
To use certain features, you must create an account. You agree to:
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Provide accurate and complete information
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Keep your login credentials confidential
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Notify us immediately of unauthorized access
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Be responsible for all activities under your account
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
4. Description of Services
Innovative CRM provides cloud-based Customer Relationship Management services, including but not limited to:
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Contact and lead management
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Sales pipeline tracking
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Email, SMS, and messaging automation
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Campaign management
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Reporting and analytics
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User role and access management
We reserve the right to modify, suspend, or discontinue features at any time.
5. Subscription & Payments
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Certain features require a paid subscription.
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Fees are billed monthly or annually as selected.
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All payments are non-refundable unless otherwise stated.
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Failure to pay may result in service suspension or termination.
We reserve the right to change pricing with prior notice.
6. Acceptable Use Policy
You agree not to use Innovative CRM to:
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Send spam or unsolicited communications
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Engage in fraudulent, deceptive, or illegal activities
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Distribute malware or harmful content
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Violate data protection or privacy laws
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Infringe intellectual property rights
Violation may result in immediate suspension or termination.
7. User Data
You retain ownership of the data you upload to the platform. However, you grant us a limited license to process, store, and transmit such data solely for the purpose of providing the Services.
You are responsible for:
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Ensuring you have legal rights to upload customer data
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Complying with applicable data protection laws
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Maintaining backup copies of your data
8. Intellectual Property
All software, branding, content, and materials related to Innovative CRM are the exclusive property of the Company.
You may not:
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Copy, modify, or distribute the software
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Reverse engineer or attempt to extract source code
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Use our branding without written permission
9. Service Availability
We strive to maintain high uptime but do not guarantee uninterrupted service. We are not liable for:
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Downtime
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Data loss
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System delays
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Third-party service failures
10. Limitation of Liability
To the maximum extent permitted by law:
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Innovative CRM shall not be liable for indirect, incidental, or consequential damages.
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Our total liability shall not exceed the amount paid by you in the preceding 3 months.
11. Termination
We may suspend or terminate your account if:
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You violate these Terms
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You fail to pay subscription fees
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You engage in unlawful activity
You may terminate your subscription at any time, but fees paid are non-refundable.
12. Confidentiality
Both parties agree to maintain the confidentiality of sensitive business information and not disclose it to unauthorized third parties.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.
14. Amendments
We reserve the right to modify these Terms at any time. Updated versions will be posted on our website with a revised effective date.
Continued use of the Services constitutes acceptance of the updated Terms.
15. Contact Information
For inquiries regarding these Terms:
Innovative CRM
Email: support@innovative.ng
Website: www.innovative.ng