Effective Date: Feb. 2026
1. Introduction
Innovative CRM (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, software platform, and related services (collectively, the “Services”).
By accessing or using Innovative CRM, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
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Full name
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Email address
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Phone number
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Company name
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Billing information
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User login credentials
2.2 Business & Customer Data
As a CRM platform, we may process customer data uploaded by our users, including:
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Contacts and leads
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Communication records
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Sales data
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Marketing campaign data
This data remains the property of our users.
2.3 Technical Information
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IP address
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Browser type
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Device information
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Log data
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Cookies and tracking data
3. How We Use Information
We use collected information to:
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Provide and maintain our Services
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Process subscriptions and payments
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Improve system performance and user experience
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Send service notifications and updates
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Provide customer support
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Ensure security and prevent fraud
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Comply with legal obligations
We do not sell personal data to third parties.
4. Data Processing & Storage
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Data is stored on secure cloud servers.
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We implement industry-standard security measures including encryption, firewalls, and access controls.
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Access to data is restricted to authorized personnel only.
Users are responsible for maintaining the confidentiality of their login credentials.
5. Data Sharing
We may share information only:
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With trusted third-party service providers (hosting, payment processors, messaging gateways)
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When required by law or regulatory authorities
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To protect the rights, property, or safety of Innovative CRM and its users
All third-party providers are required to maintain strict confidentiality and data protection standards.
6. Data Retention
We retain personal data for as long as necessary to provide our Services and comply with legal obligations. Users may request deletion of their account and associated data, subject to regulatory requirements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal data
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Request correction of inaccurate information
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Request deletion of your data
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Object to certain processing activities
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Withdraw consent at any time
Requests can be made via the contact information below.
8. Cookies Policy
Innovative CRM uses cookies and similar tracking technologies to:
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Improve website functionality
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Analyze traffic and usage patterns
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Enhance user experience
You can manage cookie preferences through your browser settings.
9. Data Security
We implement administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
11. International Data Transfers
If data is transferred outside your country of residence, we ensure appropriate safeguards are in place to protect your information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact:
Innovative CRM
Email: support@innovative.ng
Website: www.innovative.ng